Find quick solutions for most common shopping issues below. If you cannot resolve your problem here, visit our Contact Us page to submit a support ticket.
Order Related Issues
- Track your parcel: Log into My Account or click the tracking link in your order confirmation email.
- Missing / wrong items: Contact us within 7 days after receiving your package, attach your order number and clear product photos.
Shipping & Customs
All estimated delivery times on product pages are not fully guaranteed. Delays may be caused by customs inspection, logistics peak season or force majeure events.
Import duties and local consumption taxes charged by US customs are fully borne by the buyer.
Return & Refund Rules
- Return requests must be submitted within 30 calendar days after you receive your parcel.
- Returned items must remain unused, unwashed and complete with original full packaging.
- Personalized, clearance sale and hygiene category products are non-returnable unless manufacturing defects exist.
- After we receive and inspect your returned goods, we will process USD refunds to your original payment channel within 5-7 working days. The actual fund arrival time depends on your bank processing speed, which is out of our control.
Contact Support Tip
Please attach your order number in all support emails to speed up our processing efficiency. Our email: maureen_85april@outlook.com
For more frequent questions, check our FAQ page.