Frequently Asked Questions

General Shopping Questions

Q1: What currency is used for all store pricing?
A: All product prices and settlement amounts are displayed in USD.

Q2: Which regions do you deliver orders to?
A: Our main service target market is the United States. Available shipping countries will be displayed on the checkout page.

Q3: What are your customer service working hours?
A: Monday to Friday, 10:00 – 22:00 UTC.

Q4: How long can I apply for a product return?
A: You can submit return requests within 30 calendar days after receiving your package.

Order & Payment Questions

Q5: Can I modify my shipping address after completing payment?
A: Address edits are only supported before your parcel is dispatched. Once shipment is arranged, address information cannot be adjusted.

Q6: Why was my payment declined at checkout?
A: Common reasons include bank card transaction limit, bank security interception, mismatched billing address. You can try switching another payment method or contact your issuing bank.

Shipping & Customs Questions

Q7: Do I need to pay import duties when my parcel arrives in the US?
A: Yes, all customs taxes and import fees set by US local customs are borne by the buyer.

Return & Refund Questions

Q8: What if I receive damaged or wrong items?
A: Contact our support email maureen_85april@outlook.com immediately, attach your order number and clear photos of defective goods. We will arrange replacement or full refund for eligible cases.

Q9: How many days will my refund arrive in my bank account?
A: We process refunds within 7 working days after receiving returned goods. The specific arrival time depends on your bank’s transfer processing cycle, which may take an extra 3-10 working days.

Gift Card Questions

Q10: Can I apply for a refund for purchased gift cards?
A: Digital gift cards cannot be exchanged for cash or refunded, unless US local consumer laws require compulsory refund support.

Still have unsolved questions? Visit our Contact Us page to send an email to our support team.